Dell was forced to issue a recall in response to an issue with the lithium-ion batteries in laptops sold between April 2004 and July 2006. These batteries were created by Sony, Dell stated, and The New York Times reported in August 2006 that the company “affirmed today that its batteries were responsible, [and] said it was ‘financially supporting’ Dell in the recall.”
Just two months prior, a truck had been destroyed after a Dell device in the back burst into flames and ultimately ignited the vehicle’s gas. Owner Thomas Forqueran told the Times, “Somebody is going to wind up getting killed.”
To address the issue, Dell created a website where users could order new batteries for potentially-affected devices, and nearly 80,000 customers signed up on the very first day with . NBC reported that Dell spokesperson Ira Williams said new batteries would be made available but didn’t provide a time table as to how long that it could take. All in all, the replacement scheme was estimated to cost the company somewhere in the region of $300 million, according to NBC.
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