Although it might be frustrating to miss out on an excursion, medical emergencies will always need to come first.
It’s important to remember that the crew are doing their best under difficult circumstances and to show understanding.
However, the crew member added: “Fortunately, my experience with guests was nearly always positive.
“I have a lot of great memories of interactions with people. As is the case with customer service, there are always a few bad experiences, but for the most part, people are great!”
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