Customer billing issues will soon be solved in-app with no need for developer intervention | AppleInsider

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Payment failure issues will be processed in-app

Customer billing issues will soon be solved in-app with no need for developer intervention | AppleInsider

App Store payment failures are a big inconvenience for users and developers alike, but Apple will soon let customers solve their issues without leaving the app.

Apple handles payment processing through in-app purchases, but when a payment fails, customers are often knocking on the developer’s door. A new system will enable users to get help without ever leaving an app or needing to bother the developer.

Before, if a payment failed and a subscription lapsed, customers may lose access to certain billing discounts or grandfathered plans. Customers would then go to the developer to complain, even though payment processing is Apple’s problem.

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