DEWA customers save AED420 million through its High-Water Usage Alert service

DUBAI, 2nd February, 2022 (WAM) — Dubai Electricity and Water Authority (DEWA) announced that its High-Water Usage Alert service had saved customers about AED420 million since its launch three years ago and until the end of 2021.

These savings were from identifying 797,427 water leakage reports, 21,225 defects, and 9,077 cases of increased load. The service sends instant notifications to customers to quickly conduct the necessary maintenance to reduce water wastage.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said, “We have an integrated strategy for smart grids with investments up to AED7 billion over the short, medium, and long-term until 2035. The strategy comprises several programmes such as a state-of-the-art infrastructure to measure the electricity and water consumption data, asset management, big data, etc.

“The ‘Smart Applications via Smart Grid and Metres’ is one of our initiatives to support digital transformation, raise operational efficiency, and reduce water network losses. In 2020, DEWA reduced water network losses to 5.1 percent compared to around 15 percent in North America.”

Abdullah Obaidullah, Executive Vice President of Water & Civil at DEWA, said, “DEWA provides the High-Water Usage Alert service as part of the Smart Living initiative to help customers detect any leakage in water connections after the metre. It sends instant notifications to customers if the smart metre detects any unusual rise in consumption to examine the internal connections and fix any leakage in water connections with the help of a technician.”

Customers can detect leakages through their bills or smart water metres. DEWA highlighted the efficiency of its systems in detecting any flaws in the external connections after the metre. It noted that its responsibility is limited to connections and maintenance until the metre only, while the internal connections after the metres are the customer/owner’s responsibility. This applies to residential, commercial, and industrial sectors.