DEWA launches updated version of smart app

DUBAI, 9th March, 2023 (WAM) — Dubai Electricity and Water Authority (DEWA) has announced the launch of a revamped version of its smart app to provide a comprehensive package of innovative and accessible services for customers, project builders, suppliers and students.

The app is supported by Artificial Intelligence (AI) and an improved search. The user interface is designed according to the best international standards of digital design for easy accessibility and is available on iOS, Android and Huawei.

Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted the importance that DEWA attaches to enhancing its digital transformation process, and developing its digital channels based on the latest disruptive technologies and AI tools, to enhance the happiness of stakeholders, reduce the carbon footprint and protect the environment. This supports Smart Dubai initiative to make Dubai the smartest and happiest city in the world. Al Tayer noted that the smart adoption of DEWA’s services had reached 99% in 2022. DEWA also obtained 98% in the Dubai Government’s Instant Happiness Index by Dubai Digital Authority in 2022.

DEWA’s smart app enables customers, through the “Smart Living” dashboard, to monitor their consumption and obtain annual, monthly and daily consumption reports, and the ability to compare their consumption with that of similar homes through the “My Sustainable Living” programme.

It also helps them learn about billing details and customised tips to reduce waste. The app also enables them to benefit from the EV green charger services by scanning the QR Code on DEWA’s green charger stations, which are available in various locations in Dubai, and obtaining exclusive offers on DEWA store.

The smart app also enables project builders to submit and track their orders. It provides comprehensive services to suppliers, such as purchase orders and auctions. Through the app, students can apply for DEWA scholarship programmes, internships and training opportunities, as well as general information about DEWA Academy.