They added: “You can’t assume that just because you have a tracker on a vehicle that it will work in the event of a theft if you haven’t done both.
“For some of our customers it’s a prerequisite for insurance cover and could mean that theft claims are not paid if both aren’t in place.”
Meanwhile, Admiral, Britain’s biggest car insurer, said it has also dealt with cases involving inactive trackers.
They said: “We have had some claims we’ve dealt with in the last year where a customer has had a tracker fitted, but the subscription wasn’t active. We deal with each one on a case by case basis and in many cases the claim has been settled in full.”
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