If you can’t get things working from there, try calling Microsoft. The Xbox support team may guide you through some of the same troubleshooting steps listed above, but they would have the best and most up-to-date information on any issues you might be facing. Be sure to share any error codes you receive with the support agent, and tell them everything that’s going on in the best detail possible.
Microsoft might also suggest a full software reset, which is inconvenient to say the least. If you decide to try it, make sure you backup your games to an external hard drive so you won’t have to spend too much time redownloading them after. Once your Xbox is back on, your dashboard and preferences should be preserved, and your game saves are in the cloud, so there’s not a ton of setup time outside of signing into your account and transferring games back to your internal storage.
If Microsoft still can’t help resolve your issue, it may suggest sending the console in for a repair check. This will cut into your gaming time – especially with turnaround times that can take as long as three weeks – so only exercise that option as a last ditch effort if nothing else seems to be working.
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