A LUXURY Scots hotel was branded “creepy” by a guest who slammed her visit for being “unsettling”.
The young Belgian woman stayed at the highly rated Crowne Plaza Hotel in Edinburgh, but was not impressed with her experience there.
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The 4-star lodging boasts a central location, rooms with period features, and access to a private lounge for special guests.
Other guests have praised the hotel for its spacious rooms as well as “helpful, friendly and polite” staff.
But one visitor took to Tripadvisor to complain about how she heard “squealing pipes'”and “buzzing sounds” in her room all night long.
She was at the plush pad overnight while on a trip with family, and found the experience “unsettling”.
She wrote: “All that is left of this place is past glory. The rooms are old-school, but not in the ‘fancy hotel of the previous century’ way – it’s just creepy.
“Many comments here talk about small rooms. Ours was too big for the furniture that was in it. Unsettling almost.
“The thing that bothered me most was noise. All night long we heard squealing pipes and buzzing sounds in our room. This is a rather expensive hotel, but even a cheap one should try to offer restful nights.”
However, she added that she did enjoy the food on offer in the morning, and was pleased with the staff service.
She said: “I personally liked the breakfast. It’s true that only scrambled eggs are served at the buffet, but you can ask for fried and poached as well.
“The staff was friendly. No complaints about the hygiene either. I would however not recommend this place.”
A manager responded to her review with an apology, saying he hopes she returns for a more enjoyable stay.
He wrote: “Thank you for staying at our Crowne Plaza Edinburgh – Royal Terrace. We appreciate you for being one of our valued guests and for sharing your feedback.
“We strive to make each stay as pleasant and comfortable as possible. While I am glad that you found our staff friendly, I am sorry to learn about your experience during your stay. I shared your comments with our hotel management team to improve the areas you identified and to better suit the needs of our guests.
“I hope you will revisit and allow us to provide you with the seamless stay you deserve.”
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