A SCOTS hotel has been forced to apologise after a customer was left “embarrassed” by a room blunder.
The guest, who was staying at the four-star Scotsman Hotel in Edinburgh, claims their girlfriend had to get ready in a corridor after the pair discovered the plug sockets weren’t working in their bedroom.
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The couple said they reported the issue but “no alternative” was offered by staff.
An image posted by the user shows their girlfriend sitting on the floor as she straightens her hair while using a phone as a mirror.
Taking to TripAdvisor, the person wrote: “Booked this hotel expecting a great experience, instead, we experienced quite the opposite.
“Our first morning was ruined by the internal bedroom sockets not working, call to reception multiple times but no one was sent to fix it until I physically went up to the desk to get someone.
“Over two hours since the issue was reported, not been fixed and no alternative was given by the staff regarding how my girlfriend and I could get ready.
“She ended up having to straighten her hair sitting outside the room on the corridor to use a plug socket! Totally embarrassing experience for what is supposed to be a four-star hotel.”
The frustrated guest added: “We missed breakfast because of the delays in the morning but managed to get out and enjoy our day.
“Once we got back for our second night, we were awoken at 3am by a horrible mechanic noise right next to our room.
“The noise lasted a good 10 minutes and then while I was reporting it to maintenance in the morning, it happened again!
“Reported this to the manager who offered a 20% refund on our stay, only to never actually give us the refund and now ignore our requests. Worst service I’ve ever experienced.”
The hotel replied to the customers and apologised for the blunder.
The manager wrote: “We are terribly sorry to read that your stay did not meet your expectations.
“I have investigated as to why a solution was not provided the first time you alerted us that you had an issue with the sockets in your bedroom and our reception team of course should have provided a solution right away.
“I am sorry to read that you have not received an agreed refund I will personally look into this matter and get this resolved for you, may I request that you reach out to us directly so that I may locate your reservation in our system?”
We told how another Edinburgh hotel was forced to apologise after a guest made a grim discovery during their stay.
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