“I quit from a dealership environment, and I went and ran an independent facility, and that was a huge education for me. I got to learn the parts, I got to learn the payroll, the hiring, the taxes — all of these things I would have never gotten to learn had I just stayed an adviser.” — Fixed Ops Director Shawn Butler of Bristol Honda in Tennessee on what he learned from running an independent repair facility on the Jan. 9 episode of the “What the Fixed Ops?!” podcast. Butler’s turnaround of the Bristol Honda service department was the subject of two Automotive News reports last year.
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