Scots bar staff left ‘upset’ after punter leaves scathing TripAdvisor review

STAFF at Scots bar have been left ‘upset’ after a punter left a scathing two-star review on TripAdvisor.

The unhappy visitor took to the page to complain about the “rude” workers and long waiting times at Milnes Bar in Edinburgh.

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The disgruntled customer added that they “waited over two hours” for their food and slammed a member of staff who was “grumpy”.

They also claimed that the bar looked understaffed on a busy day with rugby and football events happening in the city.

The diner said how they were left “disappointed” after visiting the bar with some old friends from London in November.

They wrote on the online travel company site: “I arranged to meet a couple of old friends and I suggested Milnes as we used to frequent it in the 90’s.

“Basically I ordered lunch via the app which was advertised on the menu.

“I was approached by one of the staff members telling me food had a 45 minute delay and not to use the app and to use the bar in future.

“One of my London friends was aghast at this, either remove the menu or the app advert could be covered with a blank receipt.

” I didn’t appreciate the interaction. Friends arrived and it was 2 hours and food still had not arrived so I cancelled it.

“I was again rudely spoken to by the grey hairs staff member with glasses and knitted top, basically criticising me for using the app.

“If you manage people’s expectations when they enter then perhaps you would be less grumpy at work.

“In the service industry, I imagine with constant footfall in the centre of Edinburgh one could get blasé about delivering customer service, but one day you will need to consider customer retention.

“But first try employing some staff on a rugby day/ weekends etc.

“I won’t be back I won’t recommend this to old friends either.”

Bosses from Milnes Bar then posted an apology in response to the disappointed visitor.

They added that they were “upset” that the customer did not receive “the top-notch service” they aim to provide.

In the reply on TripAdvisor, they wrote: “It’s upsetting to hear that you did not receive the top-notch service we strive to provide.

“We have had one rugby weekend where due to being short staffed this resulted in a bit of a wait for food.

“All our customers are important to us, old or new, and we’d very much like to welcome you back sometime soon regardless of your ordering preferences.

“We have taken learnings from the rugby day and will strive to provide better service moving forward”.

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