Southwest Airlines asked the Federal Aviation Administration to ground all of the airline’s departures after they reported “intermittent technology issues” on social media, and nearly 200 of their flights at Denver International Airport have been delayed as of 9:06 a.m.
The Federal Aviation Administration reported the issue was resolved at 9:10 a.m. and the airline’s service has resumed.
This morning @SouthwestAir experienced a technical issue with one of their internal systems.
At the airline’s request, the FAA paused Southwest’s departures as they resolved the issue.
The pause has been lifted and their service has resumed.
— The FAA ✈️ (@FAANews) April 18, 2023
Numerous Southwest customers began reporting issues over an hour ago on Twitter, and the airline responded to some tweets citing the technology issues.
We have had to implement a ground stop as a result of intermittent issues that were experienced, and we should hopefully be resuming our operation as soon as possible. I apologize for any inconvenience this may cause, but we’ll be here for you if you need any assistance. -Katy
— Southwest Airlines (@SouthwestAir) April 18, 2023
One user said they had been sitting on a plane waiting to get off after arriving at their destination, and Southwest’s Twitter account responded by saying in part, “We truly regret the longer than usual wait upon your arrival. Please continue to hang in there w/ us and we’ll pull in ASAP.”
Some people have also reported Southwest’s website and app are down as well.
According to the flight tracking website FlightAware, 194 Southwest flights in or out of Denver International Airport have been delayed, about 36% of their traffic in Denver as of 9:15 a.m.
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