CX

It’s hard to avoid the hype that ChatGPT and similar generative AI tools will change everything — including…

Fresh food and meal kit delivery company HelloFresh has become an avid user of machine learning to improve its…

After years of major airlines turning expected amenities into upcharges, Delta is reversing course and making its…

If you are a Frontier Airlines customer, talking to a human is no longer an option. Instead, you can use their…

As AI plays a bigger role in customer service, companies need to ensure the technology is not ...…

Customer service meeting @mao via Twenty20 In the world of customer experience (CX),…

The vision document for the President’s Management Agenda (PMA), which the White House released last week, has…