Key To Meta’s Threads Success: Interoperability In the wake of more Twitter chaos, Meta launched its rival to Twitter recently. If “Threads” gives you déjà vu,…
Why Getting Buyer Experience Right Is A Must For… Many B2B organizations excel at customer experience (CX), but most don’t apply the same discipline to the buyer…
Three Consumer Behaviors That Emerged During The… On Friday, May 5th 2023, The World Health Organization (WHO) declared an end to the COVID-19 emergency. The…
Responsible Design: Why Should Businesses… What does it mean to practice human-centered design? The answer to that question is evolving. If you’ve read my…
Forrester Research to close China office amid… The US technology research and advisory firm is also laying off most of its analysts in the country, sources said.…
Adjust CX Strategies With These Two Forrester CX… Each year, Forrester analysts come together to develop our predictions for the new year — to help our clients see…
Contact Centers: How Empowering Your Front Line… I looked at the results from Forrester’s annual Customer Experience Benchmark Surveys and saw that three customer…
What ChatGPT And Generative AI Mean For Your… What does ChatGPT, the “fastest-growing consumer application in history,” mean for the future of work? More…
FBI: International Finally Resolved The… Spoilers ahead for Episode 11 of FBI: International Season 2, called "Someone She Knew."FBI: International…
FBI: International Finally Brought Back… Spoilers ahead for the winter premiere of FBI: International Season 2, called "Wheelman."FBI: International…