“In contrast, those paying respects walked around a carpeted area beside the coffin and were given time to pause.
“None of the journalists or broadcasters there took anyone’s place in the queue and no one passed by the Queen.
“We, of course, respected those rules, however, we realise it may have looked like something else. Therefore, (we) totally understand the reaction. Please know, that we would never jump a queue.”
Despite their apology, fans watching on Tuesday were still unhappy with the explanation given.
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