Irwin ruled out the notion that Twitter is running short on moderation resources. In the first week of November, amidst another wave of layoffs, Musk tweeted that “Twitter’s strong commitment to content moderation remains absolutely unchanged.” However, Reuters notes that nearly 50% of the health team was laid off, while CBS News reported that Twitter has also drastically cut down its outsourced moderation resources.
The Twitter executive told Reuters that Musk prefers an automated approach because Twitter has faltered in the past due to reliance on a time-consuming and labor-intensive review process for taking action against harmful content. The approach doesn’t appear to be working, at least not yet. Earlier this week, separate reports published by Center for Countering Digital Hate and Anti-Defamation League revealed that hate speech has actually gone up dramatically ever since Musk took over.
Twitter is reportedly taking the “freedom of speech, not freedom of reach” route, which means the company won’t outright delete controversial content, but will limit its reach by preventing it from appearing in the search results and home feed. However, things don’t look rosy ahead.
Musk is reportedly planning to reinstate nearly 62,000 suspended accounts, and as per an independent tracker on GitHub, Twitter had already welcomed back over 12,000 such accounts. If the latest Kanye West ban episode is anything to go by, Twitter’s moderation problems are only about to worsen, especially with the return of thousands suspended accounts.
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