Two figures that shame Jetstar

One in 10 Jetstar flights was cancelled and less than 60 per cent of planes departed on time in the past month as customer complaints pile up.

Jetstar‘s cancellation rate (9.5 per cent) was nearly four times higher than Qantas’ at 2.5 per cent and five times higher than Virgin’s at 2 per cent.

The airline also saw a lower level of flights departing and arriving on time when compared to other airlines, according to data from the Bureau of Infrastructure, Transport and Regional Economics.

Jetstar saw 39.6 per cent of flights not arrive on time while 42.5 per cent of departures didn‘t lift off on schedule.

The budget airline has defended the rise in cancellations, saying that September was a “particularly challenging month for our operations, with a number of unexpected engineering issues impacting our fleet.”

“This caused significant disruptions across our network, and we sincerely apologise to customers whose holidays were impacted,” a spokesperson said.

“Our teams have been working hard to get all the aircraft back in the air and we’re pleased that our operations have stabilised significantly in October, with further improvements expected in November.

“Cancellation rates and on-time performance have already shown a marked improvement in October, but we know we have more work to do.”

The airline has faced criticism from angry customers who have taken to social media to vent their frustrations with delays and cancellations.

“Dear a****** Jetstar thanks for changing our return flights from 7pm to 9am thus robbing us of an entire day,” one angry customer said.

“Sincerely never booking with you ever again.”

Another customer shared a nightmare double cancellation, with a flight from Christchurch to Auckland cancelled just weeks before a flight from Sydney to Melbourne was canned just weeks later.

“You had your second chance! Enough is enough!” he said.

In comparison, Qantas saw around had a delay rate of around 31 per cent for both arrivals and departures.

Virgin saw 31.8 per cent of arrivals touch down late while a third of flights departed after they were scheduled.

Jetstar‘s Brisbane-Melbourne and Brisbane-Sydney routes saw a horror number of cancellations, with 17.6 per cent and 21.2 per cent of scheduled flights not going ahead respectively.

17.1 per cent of flights on the Melbourne-Sydney route, Australia‘s most popular air corridor, was cancelled by the budget airline.