We were stranded without food or water after our flight was delayed, we’re livid

A GROUP of friends have slammed Ryanair after claiming they were left without food and water for 24 hours following a series of delays.

Mhairi Robertson, from Edinburgh, and five of her pals had begun their journey back from the OFFSónar festival in Barcelona when they discovered their flight home was postponed on Monday evening.

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The friends then allege that they were left without food and drink by the airline as the journey then went on to be moved 12 times.

The pals say although accommodation was provided for some passengers by the carrier, taxi drivers had refused to take them to the accommodation due to the distance between the airport and their hotel.

The group eventually decided to sleep on the floor of the airport.

Ryanair claims the passengers chose to wait for the flight and were offered overnight accommodation and transport to and from Barcelona Airport.

Mhairi told Edinburgh Live: “Our flight was due to leave at 6.45pm on June 19 from Barcelona going to Edinburgh.

“We were relentlessly going to the desk asking for updates but no one seemed to know anything and we were told that there is no Ryanair representative in the airport. They said if we wanted to speak to someone then they would advise us to fly to Dublin.

“Hotels were arranged for some passengers after 2am this morning. We waited for almost an hour to go to the hotel but the representative struggled to answer simple questions about where it was or what it was called.

“She at first seemed not to know and then told us that she wasn’t allowed to say due to GDPR. When people were asking just for a name, or to see it for their own sake, she said no we are finished for the evening, you have now decided not to go.”

The group also claims they were refused a wheelchair when one of the pals developed an infection in their foot.

Mhairi added: “Unfortunately our 10.45am flight was delayed again until 4pm but when that came around the pilot and staff came to tell us that we would not be taking off as the fault had not been fixed.”

A spokesperson for Ryanair said: “This flight from Barcelona to Edinburgh (19 Jun) was not ‘delayed 12 times’ but was delayed overnight due to a minor technical issue with the aircraft.

“Affected passengers were notified and subsequently updated on the status of their flight through SMS, email and PUSH notification. After engineers realised that the technical issue would take longer to resolve than expected, passengers were advised of their options (a refund / free change of flight).

“Any passengers that chose to wait for the flight, were offered overnight accommodation and transport to/from Barcelona Airport.

“Ryanair sincerely apologises for any inconvenience caused to passengers as a result of this unavoidable delay. Staff remain available at Barcelona Airport to assist/provide information to affected passengers as needed.”

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