If Outlook still won’t load after doing all of the above fixes, it’s time to try other browsers to see if the problem is with the Chrome app itself. There are various Google Chrome alternatives you can try, such as Microsoft Edge or Safari on Apple devices. Other third-party browsers worth checking out are Firefox and Brave.
Pick your preferred browser and try opening Outlook there. If it loads, Chrome may be the issue. Try updating the browser by clicking on the three vertical dots and going to Help, and then clicking “About Google Chrome.” From there, select the Relaunch button to restart the browser to its new version. If an update isn’t available, you can uninstall and reinstall Chrome instead.
If Outlook doesn’t load even in a new browser, the issue may be with the website. Go to portal.office.com/servicestatus to check if Outlook is up and running. You may also want to search the web to see if there are reports that the website is down. If that turns out to be the case, you’ll need to wait for Microsoft to restore the service.
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