Surprising as it may seem, despite its massive popularity, WhatsApp has never been known for its extensive features list. In fact, WhatsApp’s chief international rival — Telegram — fared better than WhatsApp in almost all aspects and also offered a broader set of features.
However, WhatsApp’s first-mover advantage and the fact that people mostly used it as a simple replacement for SMS meant that it was tough for people to wean away from the app. Even people moving away from WhatsApp due to lack of features and privacy concerns often returned to the app, as friends and contacts were hooked to WhatsApp and refused to switch to a competing but more secure platform.
Over time, however, Meta has added most of the “sought-after” features, including group video calls, end-to-end data encryption, disappearing messages, the ability to hide profile pictures from specific contacts, reactions, and an improved group chat experience. Recent additions include the ability to form new communities and the ability to post polls in a group chat.
Another major concern surrounding WhatsApp is the lack of an easy-to-use grievance redressal mechanism. There have been instances of several WhatsApp users being mysteriously booted from the platform for alleged violation of terms and conditions. Making things worse, the app lacks a proper customer care channel to address grievances.
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