In addition to showing the first and last name of a stranger using ChatGPT, the bug also exposed other crucial details such as the last four digits of a credit card number and its expiration date, linked email address, and the payment inbox. In the hands of a skilled bad actor, that’s enough information to do some serious damage. OpenAI, on the other hand, assures that the number of users whose financial details were left exposed due to the bug was “extremely low.” Delving into the technical side of things, the company says there were two pathways in which the bug did its job.
First, subscription confirmation emails sent during a specific time frame on Monday were sent to the wrong user, complete with the banking details attached like a typical online purchase. OpenAI suspects a small number of emails may have been tethered incorrectly to the wrong accounts. The second way that sensitive information was visible between 1 a.m. and 10 a.m. (PT) was if the affected users opened their subscription dashboard. The company says some weird bug activity may also have happened before March 20, but the same is yet to be confirmed.
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